As suggested by Robert Bramson PH.D. (Organisational Psychologist, Management Consultant with Bramson Gill Associates, and Author of Coping with Difficult People), the easiest way to deal with difficult people is to stay as far away from them as you can. That may be great advice for those who work by themselves at home. However, for the vast majority of people, working with difficult people is a must in the workplace. In our course, Dealing with Difficult People at Work, we will teach you the proper ways to interact and work with difficult people in the workplace.

In the workplace, you will encounter a wide range of personality types, including people who are inconsiderate, stubborn, incorrigible, inappeasable, indecent or downright sleazy. Despite so, success sometimes depends on your ability to work well with these types of people. Most importantly of all, we must agree and recognise that everybody is somebody’s difficult person.

Within this 1-day workshop, participants will learn the different types of Difficult People and tactics in handling Difficult People. They will also better understand human behaviour and the main intentions of others, and undergo role plays to apply what they have learnt into real-life.

No Assessment

1 Day 

8 Hours

• Identifying Difficult People at Work

To better manage difficult behaviour, you will learn the concept of dysfunctional behaviour, including identifying the types of difficult behaviour commonly found in the workplace.

• Managing Difficult People at Work

To address difficult behaviours, you will learn to identify and use appropriate strategies and methods to manage the situations and get along with difficult people.

• Promoting Positivity at Work

• To manage mental well-being, you will explore the effects of positive thinking, including applying positive affirmations when dealing with difficult people at work

Upon successful completion of the Dealing with Difficult People at Work course, participants who have attended at least 75% of the course will receive a Certificate of Attendance by @ASK Training.