Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.

No Assessment

1 Day 

8 Hours

• Understand what is Anger and the Perception of Anger

• Types of Anger & Questions About Anger

• What are your Anger Pay-Offs?

• Analyse Your Anger & Understand the Anger Process

• The Problem with Trigger Thoughts & Distorted Thinking

• Managing Explosive and Implosive Anger

• Formula for Assertive Communication

• Managing Anger in Seven Steps & other Coping Strategies

• Dealing with other Peoples’ Anger

• Steps Dealing with Upset, Difficult & Angry People

• Understand the Behaviour Types

• What is Passive Aggressive Behaviour

Upon successful completion of the Let's Get Your Anger Right! (Anger Management: Understanding Anger-Yours and Others) course, participants who have attended at least 75% of the course will receive a Certificate of Attendance by @ASK Training.