IT Troubleshooting and Problem Solving
TGS-2023038587
Course Overview
In today’s digitally-driven era, being adept at pinpointing and resolving IT-related challenges is paramount.
This comprehensive 1-day IT Troubleshooting and Problem Solving course has been meticulously designed to empower you with the requisite skills and insights to confidently tackle prevalent IT issues. Spanning a wide array of domains – from hardware and software to network, applications, and even security – the curriculum delves deep into systematic approaches for diagnosis and resolution.
Through hands-on exercises, real-world case studies, and expert-guided sessions, you will not only understand the root causes of common IT problems but will also master the art of quick and effective troubleshooting.
Course Duration
1 Day
Total Training Duration (Hour)
8 Hours
Course Outline
Introduction to Troubleshooting Process and Identifying Common IT Issues
- Introduction to troubleshooting and principles
- Troubleshooting process
- Common IT issues
- Techniques for identifying and categorizing IT problems
Problem Analysis and Diagnosis
- Effective problem analysis techniques
- Gathering relevant information and data
- Identifying root causes and underlying issues
- Prioritizing troubleshooting tasks
Hardware and Software Troubleshooting
- Troubleshooting common hardware problems
- Diagnosing software related issues
- Utilizing built-in diagnostics tools and software
Network Troubleshooting
- Network components and topologies
- Diagnosing network connectivity problems
- Dealing with slow network performance
- Resolving IP configuration issues
Application Troubleshooting
- Troubleshooting common application errors
- Investigating compatibility issues
- Analyzing application performance problems
- Handling software installation and update problems
Security Troubleshooting
- Identifying security measures and best practices
- Responding to security incidents effectively
- Recovering from security breaches
*Participants to troubleshoot their own systems (bring from home) or sample systems will be provided
Certification Obtained and Conferred by
Upon successful completion of the IT Troubleshooting and Problem Solving course assessment, participants who have attended at least 75% of the course will receive a Certificate of Attendance by @ASK Training.
Course Learning Outcome
Upon completion of this course, trainees should be able to:
- Comprehend the fundamentals of troubleshooting, including recognising common IT problems in the workplace.
- Analyse and diagnose IT problems effectively, prioritising tasks based on root causes.
- Resolve hardware and software-related issues using appropriate diagnostic tools and techniques.
- Demonstrate proficiency in understanding network components, diagnosing connectivity problems, and enhancing network performance.
- Resolve application-related errors and installation issues.
- Demonstrate the ability to identify, implement, and respond to security-related concerns and incidents.
Pre-requisites
To enroll in this IT Troubleshooting and Problem Solving course, you should possess the following:
- 1 GCE ‘O’ level or equivalent; OR
- NITEC/Higher NITEC; OR
- Mature candidates (≥ 30 years old with 8 years’ work experience in an ICT-related field); OR
- Candidates with other qualifications will be considered on a case-by-case basis
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $300.00 | $327.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SCTP >=40 years old | $30.00 | $38.10 |
| SCTP >=21 years old | $90.00 | $98.10 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| CET SME | $30.00 | $38.10 |
| Non-SME | Before GST | With GST (9%) |
| CET Non-SME >=40 years old | $30.00 | $38.10 |
| CET Non-SME | $90.00 | $98.10 |
Please note that prices are subjected to change.
