(SCTP) Certificate in InfoComm Technology - Infrastructure & Operations
TGS-2023040518
Course Overview
The Certificate in IT Infrastructure and Operations offers a comprehensive curriculum designed to equip participants with essential knowledge and hands-on skills in managing and optimising IT infrastructure.
Through seven structured modules covering topics such as hardware and peripherals, operating systems, networking fundamentals, cybersecurity essentials, troubleshooting, and IT service management, participants will gain proficiency in critical areas of IT operations.
The programme combines theoretical learning with practical assessments and simulations to ensure participants develop a thorough understanding of key concepts and are prepared to address real-world IT challenges effectively. With a focus on industry-relevant skills and competencies, this certificate programme is ideal for individuals seeking to kickstart a career or begin a career switch in IT infrastructure and operations.
Course Duration
14 Days
Total Training Duration (Hour)
112 Hours
Course Outline
Module 1: Introduction to Information Technology (IT)
Learning Unit 1: Overview of the IT Industry in Singapore and Job Roles
Learning Unit 2: Basic Hardware Concepts
Learning Unit 3: Basic Software Concepts
Learning Unit 4: IT Overview/Glossary
Module 2: Understanding Computer Hardware & Peripherals
Learning Unit 1: Introduction to Computer Hardware
Learning Unit 2: Identifying the Parts and Connectivity
Learning Unit 3: PC Build-Up/Upgrading
Learning Unit 4: BIOS & Process Flow of Booting
Module 3: Operating Systems And Desktop Support
Learning Unit 1: Introduction to Operating System
Learning Unit 2: Installation and configuration of Windows OS
Learning Unit 3: Desktop Support Best Practices
Learning Unit 4: Virtualised Environment and Hands-on Activity
Learning Unit 5: Maintenance and Performance Optimisation
Learning Unit 6: Security and Data Backup
Module 4: Network Fundamentals and Troubleshooting
Learning Unit 1: Basics of Computer Networks and Network
Components, Routing, IP Addressing
Learning Unit 2: Network Types, Topologies, Protocols,
Methodologies
Learning Unit 3: Setting up a Small-scale Network, Configuring
Network Devices, and Troubleshooting Connectivity Issues
Learning Unit 4: Sandbox Software: Network Simulation Software
Module 5: Cybersecurity Essentials
Learning Unit 1: Introduction to Cybersecurity principles and best practices
Learning Unit 2: Identifying and Mitigating Common Security Threats
Learning Unit 3: Conducting Vulnerability Assessments, Implementing Security Measures, and Analysing Security Logs, Software Maintenance
Learning Unit 4: Sandbox Software: Security Tools and Utilities
Module 6: IT Troubleshooting and Problem Solving
Learning Unit 1: Introduction to Troubleshooting Process and Identifying Common IT issues
Learning Unit 2: Problem Analysis and Diagnosis
Learning Unit 3: Hardware and Software Troubleshooting
Learning Unit 4: Application Troubleshooting
Learning Unit 5: Network Troubleshooting
Learning Unit 6: Security Troubleshooting
Module 7: IT Service Management and Help Desk Operations
Learning Unit 1: Introduction to IT Service Management Frameworks
Learning Unit 2: Help Desk Operations and Incident Management
Learning Unit 3: Simulated Incident Management Scenario
Certification Obtained and Conferred by
A Certificate in Infocomm Technology (Infrastructure and Operations) by ASK Training will be awarded to candidates who have demonstrated competency in the programme.
Course Learning Outcome
Upon completion of this course, trainees should be equipped with the skills and knowledge to:
- Describe the current trends, job roles, hardware and software concepts, and essential IT terminology.
- Perform component installation (CPU, RAM, SSD, graphics card), including identifying parts, connectivity, PC build-up/upgrading, and the BIOS process flow of booting.
- Proficiently install, configure, and maintain Windows OS and virtualised environments, including building capabilities for their desktop support skills and
managing systems.
- Apply the networking fundamentals, including distinguishing between various network types and topologies, performing network design and configuration, and effectively diagnosing and resolving network challenges.
- Discuss cybersecurity concepts, best practices, and professional roles, skilfully identify and counteract threats using assessment methodologies, and emphasize the importance of regular software updates and patches in maintaining a secure digital environment.
- Troubleshoot and resolve common IT issues in hardware, software, network, applications, and security domains.
- Acquire mastery over computer network foundations and incident management, effectively navigating data transmission and IP addressing, efficiently handling and resolving help desk incidents within set parameters, and
applying these skills proficiently in simulated scenarios while ensuring consistent service quality.
Pre-requisites
To enrol in this Certificate in Infocomm Technology (Infrastructure and Operations) Programme, you should possess the following:
- 1 GCE ‘O’ level or equivalent (≥ 21 years old); or
- NITEC/Higher NITEC (≥ 21 years old); or
- Mature candidates (≥ 30 years old with 8 years of work experience); or
- Candidates with other qualifications will be considered on a case-by-case basis
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $0.00 | $0.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SCTP >=40 years old | $0.00 | $0.00 |
| SCTP >=21 years old | $0.00 | $0.00 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| CET SME | $0.00 | $0.00 |
| Non-SME | Before GST | With GST (9%) |
| CET Non-SME >=40 years old | $0.00 | $0.00 |
| CET Non-SME | $0.00 | $0.00 |
Full Course Fee: $4,414.50 (inclusive 9% GST)
Please note that prices are subjected to change.