Advanced Hardware and Software Troubleshooting
TGS-2023040581
Course Overview
Embark on an immersive journey into the realm of IT problem-solving with our comprehensive course designed for those who seek to master the art of troubleshooting complex hardware and software issues. This course offers a robust curriculum that equips you with the necessary knowledge and skills to diagnose, prioritise, and resolve intricate technical problems.
Throughout the course, you will:
- Develop Advanced Diagnostic Skills: Learn to drill down to the root causes of challenging hardware and software problems using sophisticated diagnostic techniques.
- Prioritise Technical Challenges: Gain the ability to evaluate and organize technical issues by level of importance and urgency, allowing for an efficient and systematic approach to IT troubleshooting.
- Practical Problem-Solving Methodologies: Apply your learning in real-world scenarios, utilising established methodologies to formulate and execute viable solutions to complex problems.
- Collaborative Learning Experience: Collaborate with peers in simulated troubleshooting situations that mirror actual IT crises, fostering a collaborative environment that prepares you for team-oriented workplaces.
- Effective Communication: Not only will you learn how to devise solutions, but you will also master the art of presenting these solutions and articulating the troubleshooting processes to a varied audience, from technical teams to non-technical stakeholders.
By the end of this course, you will demonstrate the ability to tackle any hardware or software issue with confidence, apply critical problem-solving skills in collaborative settings, and communicate your findings and solutions effectively, setting you apart as a competent trouble-shooter in the field of information technology.
Course Duration
4 Days
Total Training Duration (Hour)
32 Hours
Course Outline
Introduction to Advanced Troubleshooting
- Advanced Hardware and Software Troubleshooting Issues
- Role of Problem Methodology in Troubleshooting
- Common Challenges in Hardware and Software Troubleshooting
Advanced Hardware Troubleshooting Techniques
- Hardware Diagnostics and Troubleshooting Techniques
- Identify and Resolve Complex Hardware Issues
- Hands-on Practice Hardware Troubleshooting
Advanced Software Troubleshooting Techniques
- Software Debugging and Analysis
- Techniques for Diagnosing and Resolving Software Conflicts
- Real World Software Scenarios
Diagnosis and Resolution of Complex Technical Problems
- Advanced Diagnostic Skills
- Prioritise and Efficiently Resolve Complex Technical Issues
- Problem Solving Methodologies to Real World Cases
Hands-on Activity
- Troubleshooting in Real-World Scenarios
Certification Obtained and Conferred by
Upon successful completion of the Advanced Hardware and Software Troubleshooting course assessment, participants who have attended at least 75% of the course will receive a Certificate of Attendance by @ASK Training.
Course Learning Outcome
Upon completion of this course, trainees should be able to:
- Evaluate the significance of advanced troubleshooting techniques and methodologies for resolving common hardware and software challenges.
- Implement hardware diagnostics and advanced troubleshooting techniques to resolve complex issues in lab simulations.
- Utilise software debugging and conflict resolution by actively applying diagnostic techniques in real-world scenarios.
- Apply advanced diagnostic and prioritisation skills to efficiently tackle complex technical challenges through practical problem-solving methodologies in real-world scenarios.
- Engage in collaborative problem-solving to address complex hardware and software issues, and effectively communicate the troubleshooting process and solutions in real-world scenarios.
Pre-requisites
To enrol in this course, you should possess the following:
- Certificate in IT Infrastructure and Operations; OR
- Mature candidates (≥ 30 years old with 8 years’ work experience in a digital marketing-related field); OR
- Candidates with other qualifications will be considered on a case-by-case basis
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $1,200.00 | $1,308.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SCTP >=40 years old | $120.00 | $152.40 |
| SCTP >=21 years old | $360.00 | $392.40 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| CET SME | $120.00 | $152.40 |
| Non-SME | Before GST | With GST (9%) |
| CET Non-SME >=40 years old | $120.00 | $152.40 |
| CET Non-SME | $360.00 | $392.40 |
Please note that prices are subjected to change.
