Advanced Hardware and Software Troubleshooting
TGS-2023040581
Course Overview
Embark on an immersive journey into the realm of IT problem-solving with our comprehensive course designed for those who seek to master the art of troubleshooting complex hardware and software issues. This course offers a robust curriculum that equips you with the necessary knowledge and skills to diagnose, prioritise, and resolve intricate technical problems.
Throughout the course, you will:
1. Develop Advanced Diagnostic Skills: Learn to drill down to the root causes of challenging hardware and software problems using sophisticated diagnostic techniques.
2. Prioritise Technical Challenges: Gain the ability to evaluate and organize technical issues by level of importance and urgency, allowing for an efficient and systematic approach to IT troubleshooting.
3. Practical Problem-Solving Methodologies: Apply your learning in real-world scenarios, utilising established methodologies to formulate and execute viable solutions to complex problems.
4. Collaborative Learning Experience: Collaborate with peers in simulated troubleshooting situations that mirror actual IT crises, fostering a collaborative environment that prepares you for team-oriented workplaces.
5. Effective Communication: Not only will you learn how to devise solutions, but you will also master the art of presenting these solutions and articulating the troubleshooting processes to a varied audience, from technical teams to non-technical stakeholders.
This course is tailored for IT professionals, system administrators, and advanced users who are looking to enhance their troubleshooting prowess. Whether you're looking to improve your skills for personal growth or to increase your value in the IT job market, this course offers the tools and knowledge you need to succeed.
Who Should Attend
This Advanced Hardware and Software Troubleshooting course is tailored for IT professionals, system administrators, and advanced users who are looking to enhance their troubleshooting prowess. Whether you’re looking to improve your skills for personal growth or to increase your value in the IT job market, this course offers the tools and knowledge you need to succeed.
Course Duration
4 days
Total Training Duration (Hour)
32 hrs
Course Outline
Introduction to Advanced Troubleshooting
- Advanced Hardware and Software Troubleshooting Issues
- Role of Problem Methodology in Troubleshooting
- Common Challenges in Hardware and Software Troubleshooting
Advanced Hardware Troubleshooting Techniques
- Hardware Diagnostics and Troubleshooting Techniques
- Identify and Resolve Complex Hardware Issues
- Hands-on Practice Hardware Troubleshooting
Advanced Software Troubleshooting Techniques
- Software Debugging and Analysis
- Techniques for Diagnosing and Resolving Software Conflicts
- Real World Software Scenarios
Diagnosis and Resolution of Complex Technical Problems
- Advanced Diagnostic Skills
- Prioritise and Efficiently Resolve Complex Technical Issues
- Problem Solving Methodologies to Real World Cases
Hands-on Activity
- Troubleshooting in Real-World Scenarios
Course Objectives
Embark on an immersive journey into the realm of IT problem-solving with our comprehensive course designed for those who seek to master the art of troubleshooting complex hardware and software issues. This course offers a robust curriculum that equips you with the necessary knowledge and skills to diagnose, prioritise, and resolve intricate technical problems.
Throughout the course, you will:
- Develop Advanced Diagnostic Skills: Learn to drill down to the root causes of challenging hardware and software problems using sophisticated diagnostic techniques.
- Prioritise Technical Challenges: Gain the ability to evaluate and organize technical issues by level of importance and urgency, allowing for an efficient and systematic approach to IT troubleshooting.
- Practical Problem-Solving Methodologies: Apply your learning in real-world scenarios, utilising established methodologies to formulate and execute viable solutions to complex problems.
- Collaborative Learning Experience: Collaborate with peers in simulated troubleshooting situations that mirror actual IT crises, fostering a collaborative environment that prepares you for team-oriented workplaces.
- Effective Communication: Not only will you learn how to devise solutions, but you will also master the art of presenting these solutions and articulating the troubleshooting processes to a varied audience, from technical teams to non-technical stakeholders.
By the end of this course, you will demonstrate the ability to tackle any hardware or software issue with confidence, apply critical problem-solving skills in collaborative settings, and communicate your findings and solutions effectively, setting you apart as a competent trouble-shooter in the field of information technology.
Course Learning Outcome
Upon completion of this course, trainees should be able to demonstrate their skills and knowledge to:
- Evaluate the significance of advanced troubleshooting techniques and methodologies for resolving common hardware and software challenges.
- Implement hardware diagnostics and advanced troubleshooting techniques to resolve complex issues in lab simulations.
- Utilise software debugging and conflict resolution by actively applying diagnostic techniques in real-world scenarios.
- Apply advanced diagnostic and prioritisation skills to efficiently tackle complex technical challenges through practical problem-solving methodologies in real-world scenarios.
- Engage in collaborative problem-solving to address complex hardware and software issues, and effectively communicate the troubleshooting process and solutions in real-world scenarios.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $1,200.00 | $1,308.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SCTP >=40 years old | $120.00 | $130.80 |
| SCTP >=21 years old | $360.00 | $392.40 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| CET SME | $120.00 | $130.80 |
| Non-SME | Before GST | With GST (9%) |
| CET Non-SME >=40 years old | $120.00 | $130.80 |
| CET Non-SME | $360.00 | $392.40 |
For those eligible for SSG funding, the GST payable is $32.40.
GST is based on 30% of the course fee (in accordance to IRAS). The GST amount is 9% x $360 = $32.40
For SG citizens and SMEs (the pricing in the table is incorrect), the course fee payable after funding is $152.40 (with 9% GST).
