Microsoft Outlook - Basic and Intermediate
Course Overview
Most companies in a variety of industries are using Microsoft Outlook to correspond electronically because of its robust features and capabilities. Besides that, it has become an industry standard for companies to use this software application.
This means that it is one of the most essential skills that many people should have before joining an organisation. For effective communication within or outside of your organisation, you will need to be familiar with the tools that are offered by Microsoft Outlook.
You will learn how Outlook manages all aspects of email communications, such as using the Outlook calendar to manage appointments and meetings, using Outlook’s People workspace to manage your contact information, creating Tasks and Notes for yourself in Outlook, and customizing the Outlook interface to serve your own personal needs.
Mode of Assessment
No Assessment
Course Duration
1 Day
Total Training Duration (Hour)
8 Hours
Course Outline
Program Fundamentals
- Starting Outlook
- Understanding the Outlook Program Screen
- Understanding Items & the Message Window
- Giving Commands in Outlook
- Using Command Shortcuts
- Using the Navigation Bar & Reading Pane
- Using the To-Do Bar & Using Help
Composing and Sending Email
- Composing and Sending an Email Message
- Specifying Message Options
- Formatting Text
- Checking your Spelling
- Working with Hyperlinks
- Attaching a File to a Message
Receiving Email
- Receive, Read, Reply, Forward & Delete a Message
- Using the Inline Feature & Opening an Attachment
- Flagging a Message for Follow-up
- Using Color Categories
- View and Manage a Conversations
- Sorting Messages
- Changing Views
- Printing a Message
More Email Features
- Saving Unfinished Messages (Drafts)
- Recalling & Resending a Message
- Using the Out of Office Assistant
- Delaying Sending a Message
- Using Quick Steps
- Inserting a Signature
- Using Stationery and Themes
- Changing Message Format
- Dealing with Junk Email
- Add Address to the Safe & Blocked Senders List
- Changing Outlook’s Security Settings
- Inserting Screenshots
Working with Contacts
- Introduction to the Address Book
- Adding a Contact and from an Email
- Edit, Delete, View and Sort Contacts
- Mapping a Contact’s Address
- Working in a Contact Window
- Finding and Organizing Contacts
- Creating a Contact Group
- Printing the Contacts List
Using the Calendar
- View & Navigating the Calendar
- Scheduling Appointments & an Event
- Edit & Rescheduling Appointments and Events
- Working with Recurring Appointments
- Setting Availability
- Color-coding Appointments
- Setting Reminders
- Viewing Calendar Items
- Changing the Appearance of a Calendar
- Changing Work Days and Times
- Printing the Calendar
Collaborating with Other Users
- Using Schedule View
- Responding to a Meeting Request
- Taking and Tracking a Vote
Organizing and Finding Information
- Create, Use and Manage Folders
- Using Instant Search & Refining a Search
- Using Advanced Find
- Sorting and Grouping Information
- Filtering Information
- Using the People Pane
Managing Outlook Data
- Using Mailbox Cleanup
- Using AutoArchive
- Working with Personal Folders Files
Certification Obtained and Conferred by
Upon successful completion of the Microsoft Outlook – Basic and Intermediate course, participants who have attended at least 75% of the course will receive a Certificate of Attendance by @ASK Training.
Course Learning Outcome
In the 1-day training, you will learn how Outlook allows you to manage all aspects of email communications.
You will be able to:
- Compose and send an email message with specific message options including use of hyperlinks
- Flag a message for follow-up and use of colour categories
- Manage conversations, sort messages, and delay sending of messages
- Manage calendars such as scheduling of appointments
- Organize your contacts and addresses, such as creating groups
- Use instant search, refine a search, and perform advanced find for messages
Pre-requisites
To enrol in this course, you should possess the following:
- (≥ 16 years old); or
- 1 year working experience
Ideal for beginners with essential computer knowledge such as managing files (open, save, etc.) and familiarity with Microsoft Office would be advantageous.
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $300.00 | $327.00 |
Full Course Fee: $327 (inclusive 9% GST)
Please note that prices are subjected to change.